The following list details the areas our burner technicians will cover during an annual tune up inspection:
- Clean burner assembly
- Adjust electrode setting
- Check fuel pump pressure/flow
- Replace fuel nozzle
- Replace fuel filter
- Check relief valve
- Check expansion tank
- Lubricate all motors, pumps, fans and bearings
- Check flue, adjust draft regulator
- Brush boiler flue passages
- Conduct smoke & efficiency test
Sourdough Fuel protects its Auto fill customers with 24 hour service during the Winter season. If for any reason your system ceases to function there is always a live voice on our phone. After hour calls are routed to a live answering service. They will page our on-call personnel who will access your basic data, and can help you work through the problem. The Sourdough Fuel Auto Fill Customer enjoys the following benefits:
You have access to our 24 hour burner repair service during the Winter season. You are eligible for our budget payment plan. You may be eligible for a group discount if your employer is also a Sourdough Fuel customer. You will receive friendly staff support for any of your questions or concerns. You will not be charged a penalty or a different price per gallon for the use of a credit/debit card.
Before you call us there are several steps that you can take that will produce the result that you want: heat now, in the shortest amount of time.
1. Ensure that the system is receiving power – Check that the circuit breaker has not been tripped and that the wall switch is in the ‘ON’ position. Fix: If you find that the power was cut to the unit, restore power and hit the RESET button on the system, which should bring the unit back on-line. If the unit trips the circuit breaker immediately or after operating for a while, call for a service technician.
2. Try hitting the RESET button – Does the unit come to life and try firing before shutting back down or is it completely lifeless? Fix: If you hear the unit trying to come to life and sputtering and spitting when the system fires, it’s time to stick the tank. If the unit is lifeless and doesn’t respond, it’s time to stick the tank but in all likelihood you will need to call the service technician.
3. Sticking the tank – It is always a good idea to have the proper stick available for your tank size and have tried using it so that you have a good idea of what you are looking at when you stick the tank. Keep the stick in a place close to the tank or in the garage so that you can locate it easily. Fix: When you stick the tank make sure that you touch the bottom of the tank and never just drop the stick into the tank. When you extract the stick you should have a reading that will tell you how many gals are in the tank. Anything less than ten gallons should be an automatic call to us for a refill.
4. If you have fuel in the tank but the unit isn’t coming to life when pushing the RESET button it’s time to call a service technician.
5. If you are not receiving heat in the structure or a particular zone isn’t receiving heat, but you have a hot boiler, the problem probably lies in the zone valves or circulating pump. While you can open stuck zone valves manually, you will need a service technician for a long term fix.
If you follow these steps you are more likely to call the right person the first time, thus reducing call out fees and speeding you towards restoring heat to your structure.