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Furnace Flames

Burner and Furnace Repair, Fairbanks, AK

As an auto-fill customer, you’re protected all winter long. If your heating system needs a routine repair, just call us Monday through Friday, 8 AM to 5 PM, to schedule a technician. For your peace of mind during the winter, we also offer after-hours emergency boiler service. If your system stops working and your home is getting cold, simply call our answering service, and we will get a technician to you as soon as possible. Additionally, if you ever find yourself out of fuel between September 1st and April 30th, call our answering service, and our after-hours team will dispatch a delivery truck immediately. Our auto-fill members are our top priority, and we’re here to make sure you never have to worry about running out of heat.

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Before you request our Fairbanks furnace repair services, there are several steps you can take to produce the result that you want: immediate heating.

  1. Ensure that the system is receiving power– Check that the circuit breaker has not been tripped and that the wall switch is in the ‘ON’ position.

    • Fix: If you find that the power was cut to the unit, restore power and hit the RESET button on the system. This should bring the unit back online. If the unit trips the circuit breaker immediately or after operating for a while, call for a service technician.

  2. Try hitting the RESET button– Does the unit come to life and try firing before shutting back down or is it completely lifeless?

    • Fix: If you hear the unit trying to come to life and sputtering and spitting when the system fires, it’s time to stick the tank. If the unit is lifeless and doesn’t respond, it’s also time to stick the tank. Call a service technician for more information.

  3. Sticking the tank– It is always a good idea to have the proper stick available for your tank. Keep the stick in a place close to the tank or in the garage so that you can locate it easily.

    • Fix: When you stick the tank, make sure that you touch the bottom of the tank and never just drop the stick into the tank. When you extract the stick, you should have a reading that will tell you how many gallons are in the tank. Anything less than ten gallons should be an automatic call to us for a refill.

  4. If you have fuel in the tank but the unit doesn’t come to life after pushing the RESET button, it’s time to call a service technician.

  5. If you aren’t receiving heat in your building or in a particular area, but you have a hot boiler, the problem probably lies in the zone valves or circulating pump. While you can open stuck zone valves manually, you will need a service technician for a long-term fix.
     

If you follow these steps, you will more likely call the right person the first time, thus reducing call out fees and time spent in the cold.

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​Sourdough Fuel is a subsidiary of Petro Star Inc. owned by parent company Arctic Slope Regional Corporation

We would love to see you as a part of our Sourdough Fuel Community

Administration Office

1555 Van Horn Road

Fairbanks, AK 99701

Mon- Fri: 8 - 4:30 Winter

Mon- Fri: 8 - 5 Summer

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SDF Bulk Plant 

“Open to the Public”

418 Illinois Street

Fairbanks AK  99701

Mon- Fri:  8 - 5  |  Saturday: 9 - 3

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Phone: (907) 456-7798

Toll Free: 1-888-706-3835

Fax: (907) 456-6018

 

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For quotes or any inquiry, contact us

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